PC Support / AOIT Tech Support

2009-03-02T07:34:00.000-08:00

Victoria Witte
Alonso Vigo
Franco Loli
Amando Tamayo
Chapter 2 Questions

1) What are the two main services provided by an OS? Provides a computer user with a file system structure and with a means of communicating with the computer system hardware.

2) Convert the following acronyms to complete words and capitalize the letter of the word used to contract the acronym.
A) OS- Operating System
B) NT- New Technology
C) DOS- Disk operating system
D) PnP- Plug and Play

3) Why are text-based commands used in Windows XP?
Because they are still a very big part of the A+ certification exams.

4) List five symbols than are not allowed in DOS naming convension.
+,>,<,:,[

5) List five symbols that are not allowed in windows 98 naming convension. *,<,>,?,:,*

6) List five special symbols that are allowed in windows 98 naming convention. (,),!,$,&
7) List the files thatare not vlidusing the DOS naming convention
Big/boy – it contains a “/”
big *top - it contains a “*”

8) Which file names are invalidusing Windows 95 long name format?
mymemo*for*jim – it contains a “*”
MYMEMO/TO/JIM - it contains “/”
my+memo=to+jim – it contains a “+”
mymemo:jim – it contains a “:”
MEMOJune2001= - it contains a “=”

9) What four files are required to boot a Windows NT operating system?
1.NTDLR
2.ntdetect.com
3.boot.ini
4.ntoskrnl.exe

10) What is the name of the Windows XP file that loads the kernel?
ntoskrnl.exe

11) What is the file name of the Windows XP operating system fiole that detectssystem hardware components
Ntdetect.com

12) The purpose of FAT is to____.
C. record file locations on disk

13) What is a kernel?
Kernal- the core of the operating system

14) What three files are found on a MS-DOS boot disk?
Command.com, io.sys, and msdos.sys

15) Arrange the following componets into the correst boot sequence.
POST
BOOTSTRAP PROGRAM
IO.SYS
MSDOS.SYS
CONFIG.SYS
COMMAND.COM
AUTOEXEC.BAT

16) The kermal is the operating sy stem itself.

17) An operating system does what? Select all that apply.
Provides communication between the user and the computer system
Provides software to communicate with the BIOS
Provides communication between the user and the hard drive

18) A warm boot may be initiated by pressing which three keys simultaneously?
Crtrl, Alt, Delete

19) A spreadsheet program is an example of an application.

20) A software program designed to support communication between a specific printer and a PC is commonly referred to as a driver.

21) Errors in software are commonly referred to as bugs and are corrected by installing a software patch.

22) Which command is used to create a DOS boot disk?
Format/boot

23) A database that stores system configuration information is called the registry.

2009-03-02T07:32:00.001-08:00

2009-02-20T06:35:00.000-08:00

1. List the items that are on top of the MAC Desktop.
The hard drive icon.

2. How do you know that an application is currently open and running in the Dock?
There is an arrow pointing to it from under the icon.

3. When minimizing an application, where is it located?
The icon is located in the dock next to the trash icon.

4. What menu do you use to shut down application that is not responding.
Apple menu on the top left of the screen.

5. When inserting your flash drive into the MAC, where is the drive displayed?
On the right side of the desktop.

6. What folder stores your software that is installed on the MAC?
In the Applications folder.

7. What version of MAC is installed on your laptop?
Mac OS X Version 10.4.11

Certification

2009-02-04T06:44:00.000-08:00

CompTIA

CDIA+
Certified Documenting Imaging Architect Tests you knowledge of imaging systems including scanners displays printers graphic file types file conversions and image enhancement

i-Net+
Includes installation, updating, and modifying of Web sites and other internet communications. This certification is more concerned with the behind-the-screens of a Web site.

Network+
The Network+ certification is designed to test knowledge of small and large network systems. It is required prior to and advanced certificates.

Server+
The Server+ certification is designed to test a person’s knowledge about network, server, and hardware and software.

Linux+
The Linux+ certification covers the installation, configuration, and troubleshooting of the Linux operating system for the single PC as well as the network server.

Security+
The Security+ certification is designed to measure the person’s mastery of general security concepts.

Microsoft Certification

MOS
The MOS Certification is to become a specialist, expert, or master in all the Microsoft office programs, i.e. Word, Excel, PowerPoint, and Access.

MCP
The MCP Certification is commonly earned while in the pursuit of a more advanced certification such as MCSE

MCDST
The MCDST is designed to measure the skills necessary to support end user and troubleshoot Microsoft desktop environments.

MCSE
The MCSE Certification is based on the ability of the candidate to design, implement, maintain, upgrade, troubleshoot, and administer a network based on Microsoft's Windows 2000 and 2003 platform.

MCSA
The MCSA Certification is designed to prove competency and skill required to implement, administer, and troubleshoot a Windows 2000 or 2003 network system.

MCSD
The MCSD Certification is awarded to individuals who prove they have the ability to design, implement, and administer business solutions using Microsoft Office or BlackOffice Products.

MCDBA
The MCDBA Certification is earned by proving expertise in creating, maintaining, optimizing, installing, and managing SQL databases server.

Novell Certification Areas

CNA
The CNA Certification is awarded for skills necessary to set up and manage user stations and manage network system resources such as files, printers, and software.

CNE
The CNE Certification Proves expertise in a wider range of network applications than the CNA.

Armando Tamayo
Franco Loli
Alonso Vigo
Brittany Schulman

2009-01-23T06:48:00.000-08:00

CPU: Central Processing Unit: The brain of the somputer; Processes all the data that passes through a computer.

Analog: continuous electrical signals that vary in time.

Digital: non-continuous signals that change in individual steps.

ESD Strap: a Band that straps to your rist and the other side to a grounded object; Grounds all static electricricity in your body.

BIOS: Basic Input/Output System: a boot firmware, designed to be the first code run by a PC when powered on.

Batery: A device that powers electrical appliances.

Binary Number Sytem: a numeral system that represents numeric values using two symbols, 0 and 1.

Bit: a binary digit, taking a value of either 0 or 1.

Byte: a basic unit of measurement of information storage in computer science.

CMOS: Complementary metal–oxide–semiconductor: a major class of integrated circuits.

Chip: a pulse of a direct-sequence spread spectrum (DSSS) code, such as a pseudo-noise code sequence used in direct-sequence code division multiple access (CDMA) channel access techniques.

Device Bay: a simple way to add, remove, and share hardware devices.

ESD: electrostatic sensitive device : Any component (primarily electrical) which can be damaged by common static charges which build up on people, tools, and other non-conductors or semiconductors.

Expansion Card Slot: a printed circuit board that can be inserted into an expansion slot of a computer motherboard to add additional functionality to a computer system.

Hard Drive: Device used to store computer data.

Hexidecimal Number System: a numeral system with a radix, or base, of 16. It uses sixteen distinct symbols, most often the symbols 0–9 to represent values zero to nine, and A, B, C, D, E, F (or a through f) to represent values ten to fifteen.

Motherboard: the central printed circuit board (PCB) in some complex electronic systems, such as modern personal computers.

HotSwap: a term used to separately describe the functions of replacing system components without shutting down the system.

RAM: DIMM, SIMM: Different types of data storage. Data is stored randomly.

Parallel: a form of computation in which many calculations are carried out simultaneously,[1] operating on the principle that large problems can often be divided into smaller ones, which are then solved concurrently ("in parallel").

DE Cables: a standard electronic interface used between a computer motherboard's data paths or bus and the computer's disk storage devices.

Cooling Fans: Fans used too cool down internal PC components to prevent overheating.

Power On Self Test: The first step to the process of booting a computer.

PCI: a computer bus for attaching hardware devices in a computer.